Frequently Asked Questions

Frequently Asked Questions

Just click on a question below to see the answer. If you can’t find an answer to your query, then please get in touch with us directly.

What is your returns policy?

You can return any item within 14 days of receipt for a refund of that item or to exchange it for a different item to the Dastan address: PO Box 14408, Birmingham, B32 9EH. Please be sure to read our Sales Policy for more information.

Are the rugs genuine Persian rugs?

We pride ourselves in supplying authentic Persian rugs and items from the best provinces in Iran made by highly skilled local people. Dastan rugs are authentic Persian rugs of high value with growth potential. You can count on Dastan rugs as true investments.

Do you offer gift-wrapping?

Yes we do. Add gift-wrapping to your item upon selection for only £4.99.

Can I see the item before I buy it?

We do our utmost to show our clients high-resolution images of every product. We understand that some of you may like to see the product and so we are happy to meet you for a consultation and to see the product. This service is currently available for clients located in the West Midlands area at an additional cost of £25.

Do you ship outside of the UK?

Yes. For more information on our delivery charges to your country please contact us on

I want a rug in a specific size, type or colour. Can you provide that?

Ultimate client satisfaction is our top priority so we offer a bespoke service that will help supply you with exactly what you have in mind. We will go the extra mile (even thousands) to source it. Get in touch with us now and a member of our dedicated team will be happy to give you detailed and expert guidance on what we can offer.

Can I pay by cheque, cash or postal order?

Yes, we accept all methods of payment. Please get in touch on to place your order by those payment methods.